Scrum Master Skills: Visualizing the Cost of Team Building with the Tuckman Model

Scrum Master Skills: Visualizing the Tuckman Model

A picture is worth a thousand words.” Probably, we have all heard that piece of wisdom before. In my experience, having some — even rudimentary — sketching or drawing capabilities is an essential Scrum Master skill. Visualizing a tricky issue while explaining the background to a stakeholder, someone from the management or a teammate helps to pave the way to have a meaningful discussion.

Let me introduce you to an example sketch based on the Tuckman model of group dynamics I use in my Professional Scrum Master training classes to make the effort and cost of creating a Scrum team easier understandable.

Scrum Master Skills: Visualizing the Cost of Team Building with the Tuckman Model — Berlin Product People GmbH

🗞 Shall I notify you about articles like this one? Awesome! You can sign up here for the ‘Food for Agile Thought’ newsletter and join 33,000-plus subscribers.

🎓 Join Stefan in one of his upcoming Professional Scrum training classes!

Join the Hands-on Agile Meetup Community — Berlin Product People GmbH

Scrum Master Skills: Visualizing the Tuckman Model

In 1965, Bruce Tuckman introduced a model describing team building dynamics. While all models are wrong, some are useful, and Tuckman’s model certainly falls into the latter category. The original model comprises four stages forming, storming, norming, and performing that a group of individuals probably goes through on their path to becoming a Scrum team pursuing a common purpose.

The purpose of the following sketching exercise is to point at the likely costs of changing the composition of the Scrum team rapidly or regularly, probably initiated by the management or driven by a lack of team success, resulting in low team morale.

Sketching the Tuckman Model


Let us assume for the visualization that the future Scrum team self-selected at t=0. The vertical axis represents all team members’ combined productivity or effectiveness, and the horizontal axis covers time. The sum of all contributions of those individuals to an imaginary outcome of the group at the beginning is set to 0.

Storming/Norming: Investing in Scrum Team Building

According to Tuckman, we now enter the storming/norming phases, and we will first see a drop in contributions of all individuals as they are preoccupied with figuring out their new internal team structure. That is followed by an increase in effectiveness as individuals merge into a team during the norming phase. Nevertheless, the two phases represent an investment by the organization, represented by the red area below the time axis. (Loss of effectiveness over time.)

Performing: Reaping the Rewards of Team Building

Once we get to the performing phase, the Scrum team will now be more effective than the previous group of distinct individuals. The resulting return on the (team building) investment is represented by the green areas. Depending on how well the team building went, die “amortization period” will be different, depending on usual factors like organizational culture, industry, individuals involved, level of support from the organization, etc.

In the example above at t=tx, scenario S1 hasn’t yet delivered a return on the (team building) investment. Scenario S2 (comprised of the light green and the middle green area) is probably breaking even. (At least I try to show that while sketching.) However, scenario S3 (comprised of the light green area, the middle green area, and the dark green area) has a positive ROI.

The Scrum Master Skill of Opening Discussions

Now, suppose you add the resulting dynamics of changing teams by adding or removing team members frequently to the narrative. In that case, even the most hardened number-driven managers understand that this management reflex requires more thought: Reinitiating the Tuckman cycle regularly is not a sound business decision.

Also, the Tuckman Model sketch helps to explain why dynamic re-teaming works when the participants know each other well: the red area will be significantly smaller than the resulting green area. Consequently, the team building will be a (very) short process that probably even fits into a Sprint of one or two weeks.

Cannot see the form?
Please click here.


Sketching this “Scrum team building by Tuckman” graph takes five minutes and is, in my experience, an excellent opener for meaningful discussion. You can have this conversation anywhere: in a café using a napkin, on a whiteboard, or virtually. (In my training classes, I use an iPad and an app called Paper to make these sketches.) Just give it a try!

How are you communicating the challenges of Scrum team building to stakeholders and the management? Please share them with us in the comments.

✋ Do Not Miss Out and Hone your Scrum Master Skills: Join the 10,000-plus Strong ‘Hands-on Agile’ Slack Team

I invite you to join the “Hands-on Agile” Slack team and enjoy the benefits of a fast-growing, vibrant community of agile practitioners from around the world.

Join the Hands-on Agile Slack Group, Learn more about the Developers Code Fallacy

If you like to join now all you have to do now is provide your credentials via this Google form, and I will sign you up. By the way, it’s free.

📖 Visualizing the Tuckman Model for Scrum Teams — Related Posts

AoAD2 Practice: Team Dynamics

Agile Audit: How Is Your Agile Transition Progressing?

Three Wide-Spread Stakeholder Failures in 6:05 Minutes—Making Your Scrum Work #8

Download the Scrum Anti-Patterns Guide for free.

📅 Scrum Training Classes, Workshops, and Events

You can secure your seat for Scrum training classes, workshops, and meetups directly by following the corresponding link in the table below:

DateClass and LanguageCityPrice
🖥 💯 🇬🇧 May 7, 2024GUARANTEED: Hands-on Agile #61: Toyota Kata Coaching for Agile Teams & Transformations with Fortune Buchholtz (English)Live Virtual MeetupFREE
🖥 💯 🇩🇪 May 14-15, 2024GUARANTEED: Professional Scrum Product Owner Training (PSPO I; German; Live Virtual Class)Live Virtual Class €1.299 incl. 19% VAT
🖥 🇬🇧 May 28-29, 2024Professional Scrum Master (Advanced) Training (PSM II; English; Live Virtual Class)Live Virtual Class €1.189 incl. 19% VAT
🖥 💯 🇬🇧 June 6, 2024GUARANTEED: Hands-on Agile #62: From Backlog Manager to Product Manager: From Outputs to Outcomes w/ David Pereira (English)Live Virtual MeetupFREE
🖥 💯 🇬🇧 June 13-July 11, 2024GUARANTEED: Advanced Product Backlog Management Cohort Class (PBM; English; Live Virtual Cohort)Live Virtual Class €399 incl. 19% VAT
🖥 💯 🇬🇧 June 25, 2024GUARANTEED: Professional Scrum Facilitation Skills Training (PSFS; English; Live Virtual Class)Live Virtual Class €749 incl. 19% VAT
🖥 🇩🇪 July 9-10, 2024Professional Scrum Product Owner Training (PSPO I; German; Live Virtual Class)Live Virtual Class €1.299 incl. 19% VAT
🖥 🇩🇪 August 27-28, 2024Professional Scrum Master Training (PSM I; German; Live Virtual Class)Live Virtual Class €1.189 incl. 19% VAT

See all upcoming classes here.

Professional Scrum Trainer Stefan Wolpers

You can book your seat for the training directly by following the corresponding links to the ticket shop. If the procurement process of your organization requires a different purchasing process, please contact Berlin Product People GmbH directly.

Tags: Scrum First Principles, Scrum Team